HealthMate - SyedUX

Project Scope

Deliverables

I was hired by DataDoes to help improve the design and user experience of their customizable dashboard app that let's companies in any industry connect with exisitng analytics platforms to help them see their important information at a glance.

UX research presentation

Sketch mockups

Invision Prototype

Stakeholder Discussion

I needed to understand the companies business objectives, key metrics and target market. So I create a survey that asked them to clarify and put into common terms exaclty what their vision and problesm are so that we could use it as a reference as a team as always be on the same page.

Problems and Goals:

Key Metrics:

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Their users are installing the app but not engaging

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Engagement

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They have a lot of free signups but users are not upgrading to the paid plan

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Free to Paid Conversions

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Their traffic is not very high

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Traffic to Conversion Ratio

User Research Phase

We needed to get clear on the mental model of our target market and understand what they were having trouble accomplishing from both an informational side and a functional side. I also wanted to understand more deeply the customer joureny and transformation that they were looking to achieve in terms of a solution.

Quantitative research

Qualitative surveys and interviews

Inspiration and Mood Board

Blue tones and imagery that represent business, connection, point of sale and digital customer experience

Page 3

Design Process

I first designed the task flows, followed by wireframes to give us a low-fidelity idea of the app screens and then into polish hi-fidelity static mocks

Final Deliverables

The final screens were delivered in vector Sketch files and handed of with design and tech specs to the developer for implementation

Testing and Feedback

Testing was conducted during the discovery phase to identify the biggest pain points in the current version. During the redesign: Testing was done at every milestone of the project. Invision prototypes were shared with stakeholders to get early feedback. After numerous surveys and user pilots, we launched the platform in June 2017 for our partner clients.

The Results

The redesign resulted in improved visual heirarchy and a refactoring of CSS increase google page ranking by 100%. Signup page conversion increase and a fully redesigned onboarding process and better UX to alow the user to connect and input complex 3rd party integrations with ease.

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